Question 1

Can I order as a business? What documents are required?

Accepted Answer

Yes, AH GROUP mainly serves professionals (restaurateurs, wholesalers, distributors, grocers, retail). To open an account or get a quote, we only require a company registration document (Kbis or an active SIRET number).

Question 2

What is the minimum order quantity (MOQ)?

Accepted Answer

In Greater Paris, delivery is available from 5 cases. For larger volumes or export, MOQs are set case by case (often pallet-level — 63 EPAL cases for ANSEMO plantain). Contact us for a tailored quote.

Question 3

How do I get a quote or pricing?

Accepted Answer

Via WhatsApp (+33 6 35 46 51 85), email at contact@ah-group.fr or the site contact form. Include your business, estimated volume and preferred formats (10×1 kg or 4×2.5 kg).

Question 4

How does the first order work?

Accepted Answer

The first order is paid upfront. A credit account can then be opened depending on your profile and order history.

Question 5

What are the payment terms?

Accepted Answer

After the first order, terms (upfront, 30 days end of month, etc.) are set when the account is opened, in line with B2B practice and French LME law. Details appear on your quote or purchase order.

Question 6

Do you deliver in Greater Paris? What lead times?

Accepted Answer

Yes. In Île-de-France, any order placed before 4 pm ships the next day (next-day delivery), from 5 cases, maintaining the cold chain (chilled or frozen transport as required).

Question 7

Do you deliver elsewhere in France or internationally?

Accepted Answer

Yes. Outside IDF and for export, deliveries are arranged via logistics partners. Lead times and costs are quoted based on destination and volume.

Question 8

Is there free delivery or a minimum order value?

Accepted Answer

Like most food wholesalers, thresholds or delivery fees may apply by zone and order value. Details are on your quote — in IDF, delivery is optimised from 5 cases.

Question 9

How do you guarantee the cold chain?

Accepted Answer

IQF frozen products are stored and shipped at −18 °C minimum. Partner vehicles and warehouses follow HACCP standards. Check temperature and packaging on receipt — a legal obligation for professionals.

Question 10

What is the order preparation lead time?

Accepted Answer

In Île-de-France, an order placed before 4 pm ships the next day for next-day delivery. For first orders, large volumes or deliveries outside IDF, the lead time depends on transport and stock — stated on your quote.

Question 11

IQF frozen plantain vs fresh plantain — what's the difference?

Accepted Answer

IQF (Individual Quick Frozen) gives separate slices, consistent ripeness and zero prep (no peeling or cutting). Price is stable year-round vs fresh, with near-zero waste.

Question 12

How do I prepare ANSEMO plantain in the kitchen?

Accepted Answer

Pre-fried product: finish in the fryer 3–5 minutes at 180 °C, straight from the freezer. No thawing required.

Question 13

What formats and pack sizes are available?

Accepted Answer

Two formats: 10×1 kg and 4×2.5 kg. Palletisation: 63 cases per EPAL 1 pallet. Technical datasheets available on the site.

Question 14

What is the shelf life?

Accepted Answer

Store at −18 °C. Optimal shelf life is on the packaging (typically 18–24 months per batch). Always maintain the cold chain.

Question 15

Is the product suitable for halal or kosher foodservice?

Accepted Answer

Our products are not systematically Halal or Kosher certified. However, sourcing of certified products is possible on request to our sales team.

Question 16

Where does ANSEMO plantain come from?

Accepted Answer

Our products mainly come from Latin America. Production sites are audited and selected to ensure consistent quality across harvest periods.

Question 17

Does the product contain allergens?

Accepted Answer

The IQF plantain slices contain no allergens subject to mandatory declaration. Ingredients: ripe plantain, palm oil (vegetable). Details appear on the product label and datasheet.

Question 18

What quality certifications do you have?

Accepted Answer

Our partner factories work to FSSC 22000 and GFSI food safety standards, and our products are non-GMO (traceability, HACCP). Sourcing of Kosher-certified products is possible on request. Documents provided for your audits.

Question 19

What if there is a non-conformity on delivery?

Accepted Answer

Report any issue (temperature, damaged packaging, best-before date) within 48 hours with photos. We handle claims within 48 business hours per our terms.

Question 20

Do you export outside France?

Accepted Answer

Yes. AH GROUP targets France, the French overseas territories (DOM-TOM), Europe, Africa and Latin America. Export terms (Incoterms, customs, sanitary documentation) are set by quote.

Question 21

What is the international MOQ?

Accepted Answer

Export orders are usually full refrigerated containers (20' or 40') or full pallets, per frozen food industry standards. Mixed loads may be considered for established distributors.

Question 22

What are export lead times?

Accepted Answer

Typically 2–6 weeks depending on production, documentation and sea or road transit. A precise schedule is provided on order confirmation.

Question 23

Private label or exclusive distribution?

Accepted Answer

The lead brand is ANSEMO. Distribution, co-branding or dedicated volume discussions are possible with wholesalers and importers — contact our sales team.

Question 24

How are international transport and storage handled?

Accepted Answer

Transport uses refrigerated containers (−18 °C) with temperature monitoring. Destination storage must maintain the same unbroken cold chain.

Frequently asked questions

Orders & commercial terms

Delivery & logistics (France & IDF)

Product & usage

Quality, traceability & compliance

Export & global distribution